At Brand Sync Hospitality ("we", "us", or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at brandsync.co.in or contact us through any of our digital channels. Please read this policy carefully. By using our website or submitting your details via our contact form, you consent to the practices described below.
1. Information We Collect
We collect personal information only when you voluntarily provide it to us. The categories of information we may collect include:
- Contact details: Your full name, email address, and phone number, submitted through our enquiry or contact form.
- Property information: Details about your hotel, resort, or hospitality property that you choose to share when requesting our consulting services.
- Communication records: Correspondence you send us by email or through contact forms, including the content of your messages.
- Usage data: Technical information collected automatically when you visit our website, such as your IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs. This data is collected via cookies and similar technologies and does not personally identify you unless combined with other information.
We do not collect sensitive personal data such as financial account details, government identification numbers, or health information through our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and communicate with you about our hospitality consulting services.
- To assess whether your property is a suitable candidate for brand development or hotel partnership facilitation.
- To send you follow-up communications related to your expressed interest, including service proposals and relevant updates (you may opt out at any time).
- To improve the content, functionality, and user experience of our website based on aggregated analytics data.
- To comply with applicable legal obligations under Indian law, including the Information Technology Act, 2000, and related rules.
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.
3. Cookies and Tracking Technologies
Our website uses cookies — small text files stored on your device — to understand how visitors interact with our content. We use cookies exclusively for analytics purposes. We do not use advertising cookies, tracking pixels for ad retargeting, or any technology that monitors your behaviour across third-party websites.
The types of cookies we use include:
- Essential cookies: Required for basic website functionality such as navigation. These cannot be disabled.
- Analytics cookies: Used to collect aggregated, anonymised data about how visitors use our website (pages visited, session duration, traffic sources). These are provided by Google Analytics.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain aspects of your browsing experience on our site. For more information on managing cookies, visit allaboutcookies.org.
4. Third-Party Services
We use Google Analytics, a web analytics service provided by Google LLC, to collect and analyse aggregated usage data about our website. Google Analytics uses cookies to generate statistical reports on website activity. The data collected is anonymised and is not used to identify individual visitors.
Google may transfer this data to servers located outside India. By using our website, you consent to Google processing data about you in the manner and for the purposes set out in Google's Privacy Policy, available at policies.google.com/privacy. You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
We do not share your personal information with any other third-party service providers, advertising networks, or data brokers.
5. Data Retention
We retain personal information submitted through our contact form for a period of three (3) years from the date of submission, or for as long as is necessary to fulfil the purpose for which it was collected. After this period, your data will be securely deleted or anonymised.
Aggregated, anonymised analytics data collected via Google Analytics may be retained for longer periods as it does not constitute personal data in an identifiable form.
If you engage with us as a client, we may retain certain records for a longer period as required by applicable law or legitimate business necessity, such as maintaining records of professional engagements.
6. Your Rights
Subject to applicable Indian law, you have the following rights with respect to your personal information:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction: You may request that we correct any inaccurate or incomplete information.
- Right to deletion: You may request that we delete your personal data from our records, subject to any legal obligations that require us to retain it.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
- Right to object: You may object to the use of your personal data for direct marketing purposes at any time.
To exercise any of these rights, please write to us at Development@brandsync.co.in. We will respond to your request within 30 days. We may ask you to verify your identity before fulfilling your request.
7. No Sale of Personal Data
We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. Any sharing of data with third-party service providers (such as Google Analytics) is strictly limited to what is necessary for them to provide services on our behalf, and they are bound by appropriate data processing agreements.
8. Security Practices
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:
- Encrypted data transmission via HTTPS/TLS across our website.
- Restricted access to personal data on a need-to-know basis within our team.
- Regular review of our data handling and security practices.
While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you submit personal information at your own risk.
9. Children's Privacy
Our website and services are directed solely at business professionals in the hospitality industry. We do not knowingly collect personal information from individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately at Development@brandsync.co.in and we will take steps to delete that information.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which we handle your personal data, please contact us:
- Email: Development@brandsync.co.in
- Website: brandsync.co.in
We are committed to working with you to resolve any privacy-related concerns in a timely and transparent manner.
